HEBEI KELI
To be the trustworthy professional auto industry parts supplier.
419-491-9205
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Capability | Complaint Feedback
Customer Complaint Feedback Mechanism
Follow the One — Three — Seven principle to solve quality problems.
One means — We should reply to our customers' complaint with the temporary remedial measures for emergency in a written form within one workday.
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Three means — We should provide the analysis report on problem causes within three workdays.
Seven means — We should submit permanent prevention measures and supporting documents about improvement measures within seven workdays.
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